To ensure a satisfactory shopping experience at deizell.com, we offer a clear return and refund policy to facilitate returns and exchanges after you receive your items.

1. Return Conditions

You can apply for a return within 14 days of receiving your item. Returns must meet the following conditions:

The item must be in its original packaging, with all tags and accessories intact;

The item must not have been used, washed, or damaged;

For returns not due to quality issues, please ensure the item has no visible wear or stains.

2. Non-Returnable Items

The following items cannot be returned:

Used or washed items;

Specially customized or promotional items;

Size discrepancies or color differences due to personal reasons (not quality issues).

3. Return Process

Please first contact customer service via email, providing your order number and the reason for the return.

After confirmation, customer service will provide a Return Authorization Number (RMA) and detailed return instructions.

Please return the goods to the following address within 7 days of receiving the RMA:

2326 W VIEWMONT WAY W SEATTLE, WA 98199-3802

Please ensure the package is securely sealed and include the return authorization number.

Once we receive and inspect the goods, the refund will be processed and credited to your original payment account within 5–10 business days.

4. Refund Policy

The refund will be processed using the original payment method;

Shipping costs are non-refundable (unless the product has a quality issue or the wrong item was sent);

You will receive an email confirmation after the refund is completed.

5. Exchange Service

For exchanges, please return the original item according to the return process before reordering the desired item. We will try our best to accommodate your needs, but exchanges are subject to stock availability.